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THE ORDINARY
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Frequently Asked Questions
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Yes, we deliver all over Pakistan. Plus we are offering free delivery with no shipping costs, currently. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 3-5 business days to arrive. Delivery details will be provided via email. For more info, visit our Shipping Policy.
Yes, The Ordinary is committed to being cruelty-free. We do not test our products or ingredients on animals, and we do not commission third parties to conduct animal testing on our behalf. Our dedication to cruelty-free practices aligns with our values of ethical and responsible skincare, ensuring that our products are developed and brought to market without any animal testing involved.
We advise against using multiple exfoliating products simultaneously to avoid over-exfoliation and irritation.
For an effective skincare routine using multiple The Ordinary products, we suggest the following sequence:
- Cleanse: Start by cleansing your face with your preferred cleanser to remove impurities and makeup.
- AHA 30% + BHA 2% Peeling Solution: Twice a week, apply the AHA 30% + BHA 2% Peeling Solution to clean, dry skin for no more than 10 minutes. Rinse thoroughly.
- Hyaluronic Acid 2% + B5: After the peeling solution, apply a few drops of Hyaluronic Acid 2% + B5 to damp skin, gently pressing it into the face and neck.
- Niacinamide 10% + Zinc 1% Serum: Follow with Niacinamide 10% + Zinc 1% Serum, applying it evenly to your face and neck. Allow it to fully absorb into the skin.
- Moisturize: Finish your routine by applying your preferred moisturizer to lock in hydration.
You can contact us through our contact page! We will be happy to assist you.